Terms and Conditions

Last Updated: 05/06/2024


Welcome to CaseDog, the vanguard of interactive and immersive case file investigations that blend the tangible essence of traditional detective work with the innovation of modern technology. By venturing into the realms of digital and physical investigations we offer at casedog.io, you’re engaging with narratives that not only challenge the intellect but also captivate the imagination. As you prepare to unravel the mysteries that await, we urge you to carefully review these terms and conditions. Your participation in our services, which range from navigating our website to delving into our virtual and tangible case files, signifies your understanding and acceptance of these terms (‘the Terms’).

These Terms oversee your engagement with all activities, services, and platforms under the CaseDog umbrella, including The Detective Experience at thedetectiveexperience.com. We reserve the right to modify these Terms at our discretion. Your continued use of our services post-modification constitutes acceptance of these changes. Thus, it’s crucial to review these Terms periodically for any updates.

Acceptance of Terms

Accessing or using any part of the CaseDog platform, including our website, products, or services, means you’ve read, understood, and agreed to these Terms and Conditions and any related laws and regulations. If you disagree with any part of the terms, you must cease using our platform immediately.

Your agreement with these terms represents a binding contract between you and CaseDog, dictating your use of our platform. If you’re accepting on behalf of someone else or an entity, you affirm that you have the authority to bind them to these terms.

Changes to the Terms and Conditions

We hold the right to adjust, amend, or overhaul these Terms and Conditions whenever necessary, at our sole discretion. Changes become effective immediately upon their posting on the CaseDog platform. Your continued engagement with our services after such updates is your tacit agreement to the revised terms. We recommend keeping abreast of this page regularly to catch any updates.

Accessing Our Services

Access to CaseDog’s suite of services is granted on a temporary basis. We reserve the right to amend or withdraw our services without prior notice. Despite striving for 24/7 availability, we cannot be held accountable for any downtime. Access may be restricted to certain areas of our site or our entire platform to registered users.

By utilizing CaseDog’s services, you’re responsible for securing access to our site and ensuring that all individuals accessing our site through your internet connection are aware of these Terms and Conditions and comply with them.

User Accounts and Registration

To fully engage with the investigative features and services CaseDog offers, you may need to go through a registration process as part of our security measures. When registering, you’re agreeing to provide accurate, current, and complete information about yourself as prompted by our registration forms. It’s imperative that this information is kept up to date to maintain its accuracy, currentness, and completeness.

Your account with CaseDog is personal and non-transferable. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and account. You agree to accept responsibility for all activities that occur under your account or password. Should you suspect that your account’s security has been breached, it is your duty to notify us promptly. Failure to adhere to these terms may result in the immediate termination of your account and potential legal actions.

User Obligations and Conduct

As a valued user of CaseDog, you are expected to use our services lawfully, respectfully, and in accordance with these Terms and Conditions. Unlawful uses, including but not limited to, engaging in fraud, creating a security threat, or participating in abusive communications, are strictly forbidden. Impersonation of others, including a CaseDog employee, host, or representative or other members or visitors on the site, is prohibited.

You are accountable for any content you contribute to the CaseDog platform and the ramifications of posting or publishing it. This includes ensuring accuracy, claiming ownership, and not infringing on intellectual property or other rights. By utilising our services, you commit to not violating our policies and to conduct yourself in accordance with established internet practices and etiquette.

Intellectual Property Rights

CaseDog owns or holds licenses for all intellectual property rights in our services, including the material published within them. Protected by global copyright laws and treaties, these rights are reserved. You must not alter or use any material from our services, including but not limited to text, images, videos, and code, without proper authorization. Breaching these terms means your right to use our services ceases immediately, and you must, at our discretion, return or destroy any copies of the materials you have made.

Fictional Content Disclaimer

All cases, characters, and events depicted in CaseDog’s interactive and immersive case files are entirely fictitious. Any resemblance to real persons, living or dead, or actual events is purely coincidental. CaseDog’s services are designed solely for entertainment, education, and engagement purposes, without any intent to represent real-world scenarios accurately.

CaseDog creates and curates its content with creativity and user experience in mind, employing elements of mystery, strategy, and problem-solving within a fictional and controlled environment. Users are reminded to maintain the distinction between the fictional nature of the case files and real-life situations. Engagement with our services signifies your acknowledgment and understanding that the narratives, despite their realistic presentation and depth, are crafted for the purpose of immersive storytelling and do not reflect real-world individuals or events.

User Interaction with Fictional Content

By participating in CaseDog’s adventures, you agree to engage responsibly with the content, acknowledging its fictional basis. Users are encouraged to immerse themselves in the storytelling and problem-solving aspects of our services while maintaining an understanding of the boundary between the game’s fictional universe and reality.

CaseDog aims to foster a community of users who appreciate the art of detective work, storytelling, and the imaginative exploration of virtual mysteries. As such, we invite our users to delve into our narratives with the spirit of adventure and inquiry, guided by the understanding that all scenarios presented are crafted for their enjoyment and engagement without any factual basis.

Intellectual Property and Creativity

The narratives, characters, cases, code, and all associated content are the intellectual property of CaseDog and are protected under copyright law. The creation of these fictional worlds is a testament to the creativity and dedication of our team, aimed at providing a unique and compelling experience for our users. Reproduction, distribution, or use of any content without the express permission of CaseDog is strictly prohibited.

By engaging with CaseDog’s services, you support the creative efforts of our team and contribute to the ongoing development of new, innovative, and environmentally conscious detective experiences. We thank you for your support and enthusiasm for adventure, mystery, and the pursuit of justice within the realms of our imagination.

User Content and Conduct

Our platform allows users the opportunity to publish, upload, or otherwise share content, including text, images, and other materials (‘User Content’). By providing User Content to CaseDog, you grant us a non-exclusive, royalty-free, perpetual, and global license to use, distribute, modify, and display such content in relation to our services.

Users bear sole responsibility for their User Content and the implications of posting or publishing it. All User Content must comply with applicable laws and must not infringe upon any third party’s rights. Content that is unlawful, misleading, malicious, or discriminatory is expressly forbidden. CaseDog reserves the right to review, remove, or edit User Content at our discretion and to suspend or terminate accounts found in violation of these terms.

Digital Products and Subscription Services

CaseDog may offer a range of services for purchase, including but not limited to digital products and subscription services (‘Paid Services’). By opting for any Paid Services, you agree to the stipulated charges disclosed at the point of purchase. It is your responsibility to bear all costs incurred through your engagement with these Paid Services. We reserve the right to modify the pricing of our Paid Services but will ensure to notify you of any changes in advance.

It is important to note that digital products, once downloaded or accessed, are considered consumed and are therefore not eligible for refunds. By completing your purchase, you acknowledge and agree to waive any rights to a ‘cooling-off’ period in line with the UK Consumer Contracts Regulations.

Payment Terms

All payments for products and services on the CaseDog platform must be conducted using an accepted method of payment as indicated on our website. Should there be any issue processing your payment, we reserve the right to cancel your order or suspend your access to the Paid Services until payment is received in full. By providing a payment method, you affirm that you are authorised to use said method and authorise us to charge you for the Service using it.

Refund and Cancellation Policy

At CaseDog, we are committed to ensuring customer satisfaction. Due to the nature of our digital and physical products, our refund and cancellation policies are product-specific:

  • Digital Products: Given the instant access nature of digital products, we are unable to offer refunds once a product has been downloaded or accessed.
  • Physical Case Files: For our physical products, if you find yourself unsatisfied, please reach out to our customer support. We will assess each case individually and may offer a refund or exchange provided the item is returned in its original condition within 14 days of receipt.

For assistance with cancellations or further inquiries, our customer support team is at your disposal.

Limitation of Liability

To the fullest extent permitted by applicable law, CaseDog, including its affiliates, directors, employees, agents, and licensors, will not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from or related to your use of our services. This includes, but is not limited to, loss of profits, data, goodwill, or other intangible losses, even if CaseDog has been advised of the possibility of such damages. By using CaseDog, you acknowledge that you do so at your own risk and agree to assume all responsibilities for any resulting damages or loss.

Disclaimer of Warranties

Your use of CaseDog’s services is entirely at your own risk. The services are provided on an “as is” and “as available” basis without any warranties, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. CaseDog does not warrant that the services will be uninterrupted, timely, secure, or error-free, nor does it make any warranty as to the results that may be obtained from the use of the services, or the accuracy or reliability of any information obtained through the services or that any defects in the service will be corrected.


You agree to indemnify, defend, and hold harmless CaseDog, its officers, directors, employees, agents, licensors, suppliers, and any third-party information providers to the service from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions by you or any other person accessing the service using your internet account.

Third-Party Links and Services

Our services may include links to other websites or services that are not operated by CaseDog. We are providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by CaseDog of the site or any association with its operators. You acknowledge and agree that CaseDog is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources.

Privacy and Data Protection

CaseDog is committed to protecting your privacy. Our Privacy Policy governs the collection, use, and disclosure of personal information we receive from users of our services. By using our services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in our Privacy Policy.

The personal information we collect is used for providing and improving the service. By using the service, you agree to the collection and use of information in accordance with our policies. We take reasonable steps to protect the personal information provided via the service from loss, misuse, and unauthorised access, disclosure, alteration, or destruction.

Termination of Access

CaseDog reserves the right, in its sole discretion, to terminate or restrict your access to the Service and any related services or any portion thereof at any time, without notice, for any reason whatsoever. Upon termination, your right to use the Service immediately ceases. If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which, by their nature, should survive termination, shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to these Terms shall be filed only in the courts located in England and Wales and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action.

Dispute Resolution

In the event of any dispute, claim, question, or disagreement arising from or relating to these Terms and Conditions or the breach thereof, the parties hereto shall use their best efforts to settle the dispute, claim, question, or disagreement. To this effect, they shall consult and negotiate with each other in good faith and, recognising their mutual interests, attempt to reach a just and equitable solution satisfactory to both parties. If they do not reach such solution within a period of 60 days, then, upon notice by either party to the other, disputes, claims, questions, or disagreements shall be finally settled by arbitration administered by the London Court of International Arbitration (LCIA) under its Rules.


If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable for any reason by any court of competent jurisdiction, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms and Conditions will continue in full force and effect.


No waiver of by CaseDog of any term or condition set forth in these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of CaseDog to assert a right or provision under these Terms and Conditions shall not constitute a waiver of such right or provision.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Email: hello@casedog.io
Postal Address: CaseDog, 128 City Road, London, EC1V 2NX, United Kingdom.

Your feedback is important to us and helps us improve our services.

Entire Agreement

The Terms and Conditions, together with any additional terms, conditions, policies, or guidelines posted on the Service, constitute the entire agreement between you and CaseDog concerning the use of the Service. This agreement supersedes all prior agreements or communications between you and CaseDog regarding the subject matter hereof.

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